Terms & Conditions

Thank you for your interest in Bai's quality art, designs and gifts.  Bai's lines of products are created in Thomas Bai's studio in New York by our dedicated team of talented designers under the supervision of Mr Thomas Bai, owner and creative director of the company.  Every item is put together by our experienced production team with components and material from quality sources worldwide, and our stringent quality process assures that our products are defective-free.  Our giclee paintings are reproduced on genuine canvas-blend canvas with 10-color eco-solvent ink that are tested to last over 100 years, and every quartz movement in our clocks and watches is tested for 48 hours prior to assembly and 24 hours afterwards to screen out all defective ones, but extensive tests would only shorten its working life so there is no practical way to know how long a quartz movement would last.  On average though, quartz movements should run accurately for 5 to 20 years.

Every Bai item comes with a One Year Limited Warranty.  It is warranted to be free from defects in material or workmanship for one year from date of purchase.  This warranty does not cover damage through accident, misuse or unauthorized repairs.  All implied warranties, including but not limited to warranties of fitness and merchantability, are hereby limited in duration to a period ending one year from date of purchase.  In the unfortunate rare occasion that your Bai item is not working properly under this warranty, return it securely packed and insured with charges prepaid.  At its option, Thomas Bai Studio may elect to replace the entire unit rather than repair it if it is beyond repair or when components/parts needed for the repair are no longer available.  (Note: an additional 6 month warranty will be added to the remaining period of the original warranty to ensure that the repaired or replaced item will function properly for an extended period of time.)  Enclose $12.00 in check or money order payable to Thomas Bai for return postage and handling to the address below:

Thomas Bai Studio
1320 Albany Post Road
Croton on Hudson, NY 10520

For all inquires please email to thomasbai@aol.com,